At Your Service: Research-based Redesign Transforms Yuma County, Arizona Website into a Customer Service Portal
County governments are uniquely challenged to develop their “brands” and bring personalized services to the large areas they serve. But Yuma County, Arizona, which covers 5,522 square miles and includes two military bases, was determined to keep pace with the expectations of its fast-growing, vibrant community by turning its website into a customer service center.
After 7 years, Yuma County’s website was due for an upgrade and a new customer-centric design. To begin that process, the County turned to Vision, which developed its prior website. Reasons for the contract renewal included Vision’s advanced technology, a customer service model that stresses service in every aspect of its business, and a website development process that is firmly grounded in research.
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